WROGN Return, Refund and Exchange Policy
WROGN offers a return and exchange policy with an option to return or exchange items purchased on our website within the specified 7-day return/exchange period for all WROGN products.
The return and exchange option will be active within 24 hours from the time of delivery of the product.
To raise a return or exchange request:
1. Sign in to your WROGN account using your registered Email ID or through your Facebook or Google account.
2. Select the "Orders and Returns” section from the customer drop-down list.
3. Proceed to select the order you wish to return or exchange and choose either the “return” or “exchange” option.
4. The pick-up request will be raised, and an email/SMS will be sent to your registered email ID/phone number.
5. You can track the status of your return/exchange requests under the “Orders and Returns” section of the customer drop-down list.
Our delivery executives will carry out the return or exchange within 4 - 7 business days from the date of placing the request.
At WROGN, we provide constant updates to our customers via email and SMS during the return or exchange process.
If you haven't received any updates or have any concerns, please email our customer care team at email@example.com or call +91 8095733338.
Return, Refund and Exchange Policy Guidelines and Conditions:
1. Any and all items that a customer would like to return or exchange must be unused and should be returned in their original condition with all the tags and packaging intact. (for e.g. shoes must be returned in the original shoe box). Items should be given to the delivery executive in an undamaged condition.
2. A refund will be initiated for the return amount (Excluding the Delivery Charges of 49 Rs) only if all the Quality check parameters are met during doorstep inspection by our partner and the product meets the conditions of our “Return and Exchange Policy”.
Quality Check Parameters:
- The product should be returned in its original packaging.
- Ensure that all protective materials and labels/tags are intact.
- The product should be unused and in the same condition as when it was received.
- There should be no signs of wear, stains, or damage.
- Include all original documentation, such as manuals, warranty cards, and any other relevant paperwork.
- All accessories if any that came with the product must be returned.
- Follow the return authorization process specified by the seller (WROGN).
- Ensure the product is returned within the specified return period as per the seller's policy.
3. Delivery Charges are non-refundable for all COD orders and Prepaid orders below 749 Rs.
4. No COD option is available for orders below 499 Rs and above 2999 Rs.
5. If you return or cancel an order, the paid price of the product (including the tax collected) will be refunded to you. However, handling charges are non-refundable and hence shall not be reflected in the final refund amount.
6. If you wish to exchange the item because there is a mismatch of size or if you have received a defective piece, WROGN will provide you with a replacement of the item, free of cost.
7. Under WROGN’s Exchange Policy, only size exchanges are allowed. This implies that we can provide a replacement only for the same product of a similar or different size. For example, if a customer purchases, a red shirt in size 'S', the exchange choices for the shirt are confined to the other sizes available for the same exact red shirt. The customer will not be able to exchange it for a blue shirt, which will qualify as a different product.
- Note that exchanges are subject to the availability of stock and are also dependent on whether your location is serviceable by our logistics team.
- Please note that while an exchange request can be raised, we pick up products only from selected pin codes. If a certain pin code is not serviceable, customers would need to drop an email or call our customer care team and communicate the address they wish for their return/exchange request.
8. If the customer does not hand over the product within 7 business days from the date of the return/exchange request being raised, the request will be cancelled. At WROGN, we ensure that our delivery executives will pick up the products for return/exchange within this time period.
9. Please note: If the product reaches our warehouse and after inspection our team finds that it has been used, the product is no longer eligible for a refund or an exchange. WROGN will then reship the used product back to the customer, where the customer will be charged Rs.49 as shipping charges.
10. WROGN routinely rolls out schemes where you may receive a free gift/offer along with your main purchase. In case you have purchased an item, which has a free gift/offer associated with it, you will have to return both the product you’ve purchased and all additional gifts/products that you received along with it.
11. The WROGN Return and Exchange Policy does not apply to special offers and promotional schemes that are frequently run on the website. There are separate terms and conditions for each promotional scheme run by WROGN. If customers have any queries or doubts regarding this, they can reach out to our customer care team.
12. For any incorrect or damaged product received, we will require unboxing video footage to claim for returns or exchange.